Or, you're not holding the gas control valve in long enough for the thermocouple to properly heat up. Napoleon 12 Inch Stainless Steel Gas Flex Connector & Shut. Fireplace Adaptors, Conversion Kits, & Gas Fireplace. Then turn on the wall thermostat or whatever you have to control the fireplace. When the flame holds on its own turn the knob to the ON position. Press down and hold whilst lighting the pilot. From what you have described, the problem can be related to three things: The pilot needs cleaning or the Thermocouple has failed. Any supplier between London, Ontario to Owen Sound, Ontario or surrounding area would be suitable. We live in Midwestern Ontario, specifically Wiarton, Ontario. We are enquiring about a parts supplier and/or service for the Dru Fireplace, Richelieu Model, not an air conditioner. We are in Ontario, Canada - not Manitoba.
